The terms governing your use of our AI-powered call handling service
Effective date: 18 August 2025
Cognito Callflow Ltd, trading as "Logisti-Call"
3.1 The Agreement is formed when you tick "I agree" or sign an Order Form.
3.2 Hierarchy: Order Form → Data-Processing Addendum (DPA) → Service-Level Agreement (SLA) → these Terms → AUP.
4.1 We will provide 24 × 7 call-handling via the NeverMiss AI Engine.
4.2 If you request us to play a call-recording notice you confirm that notice complies with PECR and Ofcom rules.
5.1 Subscription fees are invoiced monthly in arrears; usage overages are billed at the unit rate in the then-current price list.
5.2 Payment of additional services are due upon order. Any late payments accrue interest at 4 % p.a. above the Bank of England base rate.
Material reductions to core functionality require 30 days' prior email notice; all other improvements or bug-fixes may be deployed without notice.
8.1 Monthly uptime target: 99.5 % (excluding Scheduled Maintenance announced ≥ 48 h in advance).
8.2 Support hours: 09:00–17:30 Mon-Fri UK business days via support@logisti-call.ai
9.1 Each party will comply with UK GDPR and the Data Protection Act 2018.
9.2 Roles: We are Processor for Caller Content; Controller for Account Data (see Privacy Policy).
9.3 The DPA at https://logisti-call.ai/dpa is incorporated by reference.
9.4 On 30 days' written notice (max once per 12 months) you may audit our relevant controls or appoint an independent auditor, subject to reasonable confidentiality and cost-recovery.
All IPR in the Service and NeverMiss AI Engine belongs to us and our licensors. We grant you a non-exclusive, non-transferable licence to use the Service during the Term.
Each party must keep the other's Confidential Information secret and use it only to fulfil this Agreement.
12.1 We warrant the Service will materially conform to documentation.
12.2 Except as expressly stated, the Service is provided "as is" and all implied warranties are excluded.
12.3 AI specific: NeverMiss AI uses probabilistic algorithms; we target ≥ 95 % intent-classification accuracy but no automated system is infallible. You remain responsible for business decisions taken in reliance on AI outputs.
13.1 Nothing limits liability for death, personal injury, fraud or anything else that cannot be limited by law.
13.2 Subject to 13.1, each party's total liability in any 12-month period is capped at 100 % of fees paid in that period.
13.3 Neither party is liable for loss of profits, loss of data or any indirect or consequential loss.
14.1 Term: month-to-month from the Effective Date until terminated.
14.2 Either party may terminate for convenience with 30 days' written notice, or immediately for material breach not cured within 14 days.
14.3 On termination we will delete or return Caller Content as set out in the Privacy Policy and DPA.
Neither party is liable for delay or failure caused by events outside reasonable control, provided it mitigates and gives prompt notice.
Notices must be in writing and sent by email (effective when sent) with confirmatory first-class post to the addresses above.
English law governs. The courts of England & Wales have exclusive jurisdiction. If translated, the English version prevails.
We may update these Terms by posting a revised version and emailing you 30 days in advance. Continued use after that constitutes acceptance.
If you have any questions about these Terms & Conditions or need clarification on any section, please contact our legal team.